What printing process do you use ?
For all our apparel, pillow cases, cushion covers, tea towels and tote bag products we use Direct to Garment printing. This means we only print items after you have ordered them.
Our Mugs and Phone cases use Dye Sublimation printing. Once again these are printed on demand, so after you order a product our printing service gets to work creating your order.
How long will it take for my order to be shipped?
All of our print providers should have your items printed and ready to ship in 3-5 business days. Occasionally there may be a slight delay if there are stock supply issues, but this rarely happens and we will let you know if there are any problems with your order.
Some items that are shipped from the US may take a bit longer as there has been a lot of demand for print on demand products in the past several months.
My t-shirt has a funny vinegar smell, why is that?
Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
This smell dissipates somewhat when aired and will completely disappear after the first wash.
Will all my items ship in the same package?
That depends on what you order. Our mugs, phone cases and customisable products ship from a different location to the rest of our products. All our other apparel and homeware items ship from Melbourne Australia and should come in a single package.
Do you ship Internationally?
Yes we do! However, given the current situation with reduced flights, international shipping has become slower and more expensive. We are still able to do so but please be aware that it might take a little longer.
Our customisable apparel, mugs and phone cases will ship from various international locations and our print providers for those products will choose the fulfilment location that is closest to the address you provide for delivery.
Where do you ship from?
Our Australian products are produced at and shipped from:
PO BOX 618
Bayswater, VIC, 3153