Infinitee Designs

Cancellation and Refund Policy

All of our items are printed on demand. Once you place an order our printers get to work creating your product. This helps to reduce wasted products, but as such we are unable to cancel orders once they have been placed.

Due to the custom nature of each item we print, we aren’t able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but is not limited to

• Customer prefers another sizing
• Customer ordered the wrong colour or design

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return if the item has been incorrectly printed or contains defects.

A photo of the item must be provided showing the defect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infiniteeclothingdesigns@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infiniteeclothingdesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.